To manage work interdependencies, online communities draw on a variety of arm's length coordination mechanisms offered by information technology platforms and associated practices. However, Òunresolved interdependenciesÓ remain that cannot be addressed by such arm's length mechanisms. These interdependencies reflect, for example, unidentified or emerging knowledge-based dependencies between the community members or unaccounted relationships between ongoing community tasks. At the same time, online communities cannot resort to hierarchical coordination mechanisms such as incentives or command structures to address such interdependencies. So, how do they manage such interdependencies? To address this question, we conduct an exploratory, theory-generating case study involving qualitative and computational analyses of development activities within an open source software community: Rubinius. We analyze the ongoing management of interdependencies within the community and find that unresolved interdependencies are associated with alternatively structured sequences of activities, which we define as routines. In particular, we observe that two distinct classes of interdependenciesÑdevelopment and developer interdependenciesÑare associated with alternative forms of routine variation. We identify two generalized routine componentsÑdirect implementation and knowledge integration, which address these two distinct classes of unresolved interdependencies. In particular, direct implementation deals with development interdependencies within the code that are not already coordinated through modular interfaces, while knowledge integration resolves unaccounted interdependencies between developers. We conclude with implications for research into organizing principles for online communities and note the significance of our findings for the study of coordination in organization studies in general.
In this paper, a computational, mixed methods approach that combines qualitative analysis with a novel approach to sequence analysis for studying the entanglement of human activities and digital capabilities in organizational routines is described. The approach is scalable across multiple contexts and complements the dominant idiographic modes of sociomaterial inquiry. The approach is rooted in the epistemology of a “rational reconstruction” consistent with the interpretive stance underlying the sociomaterial position. It arms researchers with the means to seek and uncover regularities in the ways human activities and digital capabilities become entangled across contexts by enabling the identification and articulation of generalizable patterns of sociomaterial activity. The computational approach is founded on sequence-analytic techniques that originated from the field of computational biology (genetics), but are now gaining popularity in the study of temporally ordered social phenomena such as organizational routines. These techniques are extended by drawing upon theoretical insights gained within sociomaterial scholarship on how the digital and the social become entangled. By detecting the variation in activities, actors, artifacts, and affordances that comprise what we denote a sociomaterial routine, the approach directly attends to ways in which human actors and the material features of technology become entangled in patterns of practice. Beyond motivating and describing the approach, the different insights that researchers can generate through its application in the study of the digitalization of organizational routines are illustrated. We conclude by suggesting several lines of inquiry that can enrich sociomaterial research.
Through a grounded analysis of the National Aeronautics and Space Administration (NASA's) enterprise information system (IS) implementation in the months immediately following the go-live, we show how NASA can be characterized as an institutionally plural organization, rife with diverse institutional logics, some consistent and some contradictory to each other. The enterprise system is introduced in accordance with the logic of managerial rationalism, but some of the institutional logics that organizational actors draw upon and reproduce contradict the logic of managerial rationalism in certain situations. In these situations, organizational actors loosely couple elements of their practices from the practices implied by the enterprise system, thus satisfying the demands associated with both institutional fields. We identify four generalizable forms of loose coupling that result from these institutional contradictions: temporal, material, procedural, and interpretive, and discuss their effects on both the system implementation and local practices. Further, we show how, through the use of institutional logics, researchers can identify fundamental institutional contradictions that explain regularities in the situated responses to enterprise system implementations-regularities that are consistently identified in the literature across a variety of organizational contexts.
With the rapid pace of technological development, individuals are frequently challenged to make sense of equivocal innovative technology while being given limited information. Virtual worlds are a prime example of such an equivocal innovative technology, and this affords researchers an opportunity to study sensemaking and the construction of perspectives about the organizational value of virtual worlds. This study reports on an analysis of the written assessments of 59 business professionals who spent an extended period of time in Second Life, a popular virtual world, and discursively made sense of the organizational value of virtual worlds. Through a Toulminian analysis of the claims, grounds, and warrants used in the texts they generated, we identify 12 common patterns of sensemaking and indicate that themes of confirmation, open-ended rhetoric, demographics, and control are evident in the different types of claims that were addressed. Further, we assert that the Toulminian approach we employ is a useful methodology for the study of sensemaking and one that is not bound to any particular theoretical perspective.